Knowledgebase & FAQ

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Folder Installation FAQs (2)
Frequently asked Installation Questions
Folder Sales FAQ (9)
Common sales questions and information
Folder Support FAQs (9)
Common problems and issues

Most Popular Articles Articles

Article Zattoo, BBC, Hulu detect my IP as not USA/UK while connected
If other websites such as our website at www.hidemynet.com or www.whatismyip.com display your location correctly as being in the USA/UK; however...
Views: 8001
Article How to change MTU on Windows Vista and 7
From Programs > Accessories > Command Prompt > Right Click on Command Prompt > Select "Run as administrator" Copy and...
Views: 4038
Article IP still displayed as originating country
This question requires an individual solution. Please submit a support ticket explaining the problem in detail and append the results of the...
Views: 3592
Article Open Ports & Port Forwarding Requirement
No port forwarding is necessary with any of our VPN Types except in cases of special hardware and network setups not commonly found in your typical...
Views: 3175
Article Unable to ping or view some websites
The majority of the time, specific websites, such as BBC, Hulu, bayimg, and other commonly used sites are unable to be loaded on client machines....
Views: 3173

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